Tirocinio curriculare 6 mesi part time – Consolato Generale USA
Stage presso Consolato Generale Stati Uniti d’America
Settore di attività: Consular Section – American Citizens Services and Non-Immigrant Visa
6 mesi (part time): June 2017 – December 2017 – SI ACCETTANO CANDIDATURE FINO AL 30 APRILE
- Interns will work both in the Non-Immigrant Visa (NIV) Section and in the American Citizens Services (ACS) Section. They will be given the possibility to develop their organizational and communication skills; they will have the chance to work in a fast-paced, multi-tasking, and multicultural environment, where they will develop their interpersonal skills to ensure effective, tactful public assistance. Confidentiality is a must.
- VISA customer care management: greet Visa applicants; provide general information; assist the Visa intake team at the Section’s counters and in managing DHL pick-ups; translate documents from Italian to English and vice versa. Assist American officers in projects and duties as assigned.
- American Citizens customer care management: assist the ACS team in providing the highest standards of assistance to American citizens in distress; liaison with local police and port authorities, tourist offices, and navigation lines, to collect and update the necessary information to assist American citizens; update emergency plans; assist in managing Social Security Number applications.
- Work with both the Visa team and the American Citizens Services team on projects as assigned (July 4th event and other Consular events as needed)
Requisiti / competenze richieste:
- Experience in customer service with the public is preferred
- Must exercise tact, courtesy, and confidentiality
- Ability to work in team
- Good knowledge of Microsoft Office
- Proficiency in English and Italian. Knowledge of a third language a plus.
Contatti e riferimenti
Valentina Cosenza – HR Clerk, U.S. Consulate General Milan
Citare riferimento: Stage c/o Ufficio Consolare – Consolato Generale USA Milano
Luogo di svolgimento dello stage:
Consolato Generale Stati Uniti d’America – Consular Section
Via Principe Amedeo 2/10 – 20121 Milano